Terms and Conditions

Secure Online Ordering

Hug Bug Music operates its own secure server, using Secure Socket Layer (SSL), an Internet industry standard, combined with PGP encryption to ensure that your credit card and other personal information remains secure throughout the ordering process.

IMPORTANT: If you receive an error message when you try to access our secure server, your browser may not support SSL encryption. You will need a more recent version of your browser, which contains security enhancements, in order to process this transaction, or you can contact us directly to place your order by phone.

Product Pricing and Availability

Prices are listed in Canadian dollars, and all prices and availability are subject to change without notice. All Canadian orders include the federal Goods and Services tax (GST). Orders purchased in British Columbia also include provincial sales tax (PST).

Payment Methods Accepted

Hug Bug Music accepts the following payment methods:

  • Visa
  • MasterCard
  • Corporate/Business Check (Canadian and US Customers ONLY)
  • Personal Check (Canadian and US Customers ONLY)
  • Purchase Order (Canadian and US Customers ONLY)

Payment by Credit Card

Charges will appear on your credit card statement as originating from Hug Bug Music. Visa and MasterCard orders will be transacted in Canadian dollars.

Payment by Check

Payment by check is only available to customers in Canada and the United States.

Your order will be shipped upon receipt of your payment. To pay by check, please select the ‘Pay by Check’ option on the secure order form, then submit it as you would a credit card order. Print the receipt which appears next on the screen and send it, along with your check, made payable to:

Hug Bug Music
5005 Vista View Crescent
Nanaimo, BC V9V 1L6
Canada

Payment by Purchase Order

To send a Purchase Order, please contact Hug Bug Music Distribution:

Phone: 250-756-3828
Email: orders@charlottediamond.com

Cancelling Your Order

You may cancel your order at any time if its order status is one of the following:

  • Pending
  • On Backorder
  • Awaiting Payment

If your order status is ‘Partially Shipped,’ you may cancel that portion of your order which has not yet been shipped. Please contact us by Email or phone as noted in our Contact Us section.

If your order status is ‘Shipped,’ your order cannot be cancelled. In that case, please refer to our Returns Policy.

Wholesale Pricing or Large Quantity Orders

For retailers, distributors, organizations or educational institutions who wish to purchase Charlotte Diamond’s music, please contact Hug Bug Music distribution directly.

Phone: 250-756-3828
Email: orders@charlottediamond.com

Hug Bug Music
5005 Vista View Crescent
Nanaimo BC V9V 1L6
Canada

Subscribe to Our Newsletter