Privacy Policy

Hug Bug Music values your privacy and strictly adheres to the following privacy policies and practices. If you have any questions or concerns, you can contact us as follows:

By mail :

Hug Bug Music
7045 Porpoise Drive
Sechelt, BC  V7Z 0C8

Phone: 604-740-0690

Collected Information

For each visitor to our Web page, our Web server automatically recognizes only a consumer’s IP address. Our Web server does not automatically recognize or collect a consumer’s Email address.

Hug Bug Music does not send out unsolicited Email. We collect the Email addresses of those who submit an order online, send inquiries to us by Email, or who write to Charlotte Diamond through the Hug Bug Club or Teacher’s Corner.  We will only communicate with you by Email as follows:

For customers to our online store, to provide you with an update on the status of your order, or to request additional information before proceeding with your order, if required; or

  • To reply to your inquiry (if a response is required)
  • To reply to a fan mail letter
  • To reply to a booking request for a concert or workshop

We also collect aggregate, non-identifying information on what pages our visitors access or visit.

If you supply us with your postal address, it will only be used for the purpose of completing your order or sending other information as requested by you.

Persons who supply us with their telephone numbers online will only be contacted by us by phone with respect to their inquiry (if phone contact has been requested), or with respect to orders they have placed online.

The information we collect is not sold, leased, or otherwise shared with any other organizations.


We use cookies only in our online store. In that case, they are to retain visitors’ preferences,  such as items that consumers add to their shopping cart, customize Web page content based on visitors’ browser type or other information that the visitor sends.


We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.